Curious about what role
you could have?
Here's a list of all the FANTASMIC possibilities!
(descriptions provided by
www.wdwcollegeprogram.com)
Quick-Service Food &
Beverage
You could work in one of
250+ locations around property. This role involves prolonged standing, lifting
and possibly the pushing of carts. High volume and Guest contact is key. As in
all roles, we are responsible for keeping our areas clean. This role will
involve bussing table, cleaning of kitchen and counter equipment, and working
with chemicals. In addition, your role may include filling orders, preparing and
assembling food items, cashiering and working in the kitchen. You may work in
areas where dispensing and selling of alcohol is involved. A great advantage to
this role is having the opportunity to work in a business environment and having
the exposure to a heavy revenue-generating component of our organization.
Merchandise
There are hundreds of retail
locations located on property, each with different themes and experiences. You
may be working at one of them. These locations are located both indoors and
outdoors (carts). In this case you could be dealing with the outside elements:
heat/humidity, cold temps and/or wet conditions. Critical thinking and the
ability to do multiple tasks is an important quality to have in this role.
"Merchantainment" is the way in which Disney creates magical memories
for out Guests who shop at these locations. It stands for "merchandising +
entertainment = magic for our guests". Some duties may include: money room,
floor stocker, possible preparation of food/candy, package delivery, stroller
rental, etc.
Operations (Attractions,
Parking, Park Greeter)
This is a unique role.
Students who receive an Operations offer will be placed in one of these three
areas: Attractions, Parking and Park Greeter. You must b flexible to work in ALL
aspects of one of these three roles. Although they are different, they have lots
of similarities. In some cases you will be expected to provide a long or short
narration and have the ability to operate within a technical and physically
demanding environment. The locations of these roles have different themes and experiences.
In any of these three positions you will be working independently, or as part of
a team of 2 to 20 people, and you will be assisting a high volume of
guests.
Attractions:
Students in this role may not be located at a "ride", but have an
opportunity to work in a theater show, or even on one of the Friendship Boats in
Epcot.
Parking: Students
will be greeting all the Guests who come in by vehicle, working mainly outside
or at the toll plaza. You will be expected to operate or drive a motorized
vehicle, and a valid driver's license is required. Did you know that we park
over 100,000 cars a day?
Park Greeter: Students
in this role are usually the first contact for many of our Guests. You will have
the opportunity to greet and welcome all the Guests who enter into the park, so
keep in mind it will be a fast-paced environment. Students will also need to
have knowledge of the different ticket media to be able to validate the Guests
tickets.
Custodial
The Walt Disney World
Resort is known for its "world class" cleanliness, and you would be a
part of that world-renowned team. A Cast Member in this role would have high
Guest interaction and the opportunity for independent work. Not many people know
that this team does clean everything, including restrooms, while working with
cleaning chemicals and equipment. Other responsibilities could include bussing
restaurants, sweeping and emptying trash cans. There are a very limited number
of custodial positions that use roller blades (as you saw in the video clip).
Nonetheless, this is a popular role due to the independence and fun that goes
along with it.
Lifeguard
As a Disney lifeguard, of
course you must have strong swimming skills. You will endue physically
challenging work, exposure to the elements (sun!) and will be responsible for
thousands of Guests. We have three water parks and numerous resort pools and marinas.
This role may also include other recreational duties such as cashier or
custodial during your shift. Even though the role is open to all students, you
must pass a local swim test prior to your arrival and then you will be
re-evaluated and certified at the resort. Initial lifeguard training as well as
skill training regardless of pervious qualifications should be provided if
applicable. Maintaining Guests' safety at the resort pools, marinas or water
parks is out #1 expectation. In the event you do not pass the swim test
described below, you will be placed in an alternate role.
Lifeguard Swim Test = Make
appointment for local swim test; swim 200 yards freestyle or breaststroke; retrieve
a 10lb brick from deepest section of pool (minimum 8' depth); tread water with
hands out of water for 2 minutes; instructor validates skills, completes and
form. (Form available on www.wdwcollegeprogram.com)
Full-Service food & beverage
Many of you have worked
in a restaurant before as a host or hostess. Those of you with this experience
may know that this role involves prolonged standing and walking. As a reminder,
all College Program roles are in non-tipped areas, so you will not be in a role
as a server, busser, etc. Your responsibilities will include greeting and
seating Guests, preparing and rolling silverware, and cash handling. As in all
roles, we are responsible for keeping the work area clean and fully stoked. Here
at the Walt Disney World Resort you will have a high level of Guest
interaction where you will be given the opportunity to enhance our Guests
vacation.
transportation
Students who are cast
into the role of Transportation host or hostess will have the opportunity to
work in one of the numerous areas that take our Guests to and from the Resorts
and Theme Parks. Transportation Cast Members may also staff our monorail and
watercraft operating areas. You will be driving these vehicles and delivering
narrations during trips, loading and unloading Guests, and providing Guests with
information. A valid drivers license is required to ensure your safety and the safety
of our Guests.
recreation
The recreation role may
include working in resorts, towel rentals, watercraft rentals, marina
operations, ticket sales, arcade attendant, children's activities center and
slide operations. Be prepared for addition certification requirements for some
roles. For example, CPR training is required for slide operators. Take into
consideration that as a recreation Cast Member, you will definitely b working
outdoors in the heat and you will be responsible for keeping the recreation area
clean and instructing Guests about safety in a recreational environment.
hoppers
This role is designated
for the Spring Advantage and Fall Advantage Programs only. In this role you will
experience more than one working environment within any one day, week, or month.
This means that you will either "hop" to different locations within
the same line of business (for example, you might be a Quick-Service Food &
Beverage hopper and work in a variety of restaurants), or you may be able to
experience more than one role (for example, you may work in both merchandise and
quick service foods). If you enjoy change and are able to adapt to it well, then
this could be a great fit for you. Some of the advantages of this role include
the opportunity to network with a diverse group of leaders and teams as well as
the opportunity to develop time-management skills.
Hospitality
You could be working in
one of your many resorts across property. This is a great opportunity for
Hospitality Majors. In this role you will experience many different facets of
the front-desk operation that include a computer-based operation in an
environment with a high volume of Guest contact, resolving challenging
situations and extensive cash handling. Areas include...
Front Desk: You
will be responsible for checking Guests in and out of the resort, processing
payments, making corrections to their bill and providing information.
Guest Services:
You will be assisting Guests with itinerary planning and ticket sales.
Luggage Services:
Tagging, storing, delivering of Guests luggage, which may also include heavy
lifting, bending and pulling.
Phone Room: Answering
telephone calls and providing information and services for our Guests.
vacation planner
This role is an excellent
opportunity for students who have the ability to work well under pressure and
deal with a high volume of sales and transactions and have experience in cash
handling and computer skills. It is a popular role for finance or accounting
majors who want to assist Guests with decision-making. Students will be expected
to learn a large number of ticket media and gain park knowledge to sell tickets
to our Guests. As a Vacation Planner you will begin the MAGIC for our
guests.
housekeeping
You will be working at
one of our many Walt Disney World Resorts, which offer more than 21,000
Guest rooms. You will be responsible for cleaning Guests' rooms while adding
"special touches" to create a lasting impression. This role is physically
demanding and requires lifting and the use of cleaning chemicals. Some tasks
involve heavy lifting, bending and pulling, which may include making beds,
emptying trashcans, cleaning bathrooms, dusting and vacuuming. You will be
working on an individual basis, and you have the advantage of being a part of a
very diverse team of Housekeeping Cast Members. You will learn the importance of
attention to detail here at the Walt Disney World Resort, and how
housekeeping greatly affects out show. In this role you will primarily be
working daytime shifts. This will truly benefit Hospitality majors, as you will
gain experience in this aspect of the Hospitality industry.
culinary assistant, cook ii
Here you have the
opportunity to learn from a professional chef. You will be working in a
high-volume, fast-paced environment. You will be working with basic recipes and
have the chance to learn advance food preparation. This role consists of a a la
Carte or buffet environment. In addition, you may have the opportunity to gain
knowledge in developmental workshops and seminars. We are looking for students
with a culinary-related education.
quick-service restaurant -
kitchen only
Here you have the
opportunity to gain entry-level experience in the growing culinary industry. In
this role, you will prepare and assemble basic food items in quick-service
locations, clean, stock, work with basic kitchen equipment, read and follow
basic recipes, and have the opportunity to meet and greet with professional
chefs. This is a backstage role and will not include guest contact.
costuming
You could be working at
one of our many wardrobe departments across property. Costuming Cast Members
must have a friendly, personable manner. You are the first person Cast Members
interact with before they start their shift. You will perform basic functions
for issuance and research of costumes. Some tasks may include overhead reaching,
bending and lifting of heavy costumes to move them from location, as well as
operating basic laundry equipment. You will have the ability to learn cleaning
and assessment techniques necessary to maintain show quality. You may be
required to travel to work at any one of the Costuming destinations on or off
property. You may also observe entertainers in various stages of dress during
changing sequences. This is a backstage role, minimal guest interaction.
